Support
Email us
One channel for everything — bugs, questions, feedback, legal:
Response time
- Privacy / legal requests: 7 days.
- Critical bugs (data loss, app won't launch, restore fails): 3 days.
- General questions, feature requests, suggestions: 14 days.
We are not a 24/7 desk. If something blocks you and you haven't heard back within the window above, send a polite nudge — it occasionally bounces.
What to include
So we can help on the first reply, please include:
- Which app: Windows desktop or Android.
- Version: shown at the bottom of the Settings page.
- Device + OS: e.g. "Pixel 7 on Android 14", "Windows 11 64-bit".
- What you were doing: the exact steps before the issue.
- What happened vs. what you expected.
- Crash log if you have one: Settings → Diagnostics → Export crash log. Paste the file content into the email.
Before emailing — check these first
- FAQ on the home page — covers the most-asked questions.
- Security & privacy — how your data is protected.
- Privacy policy for data-handling questions.
- Terms of service.
Reporting a security issue
If you believe you've found a security vulnerability (bundle integrity, backup format, PIN bypass), email us directly with subject line "Security:". We'll respond within 3 business days, fix as fast as we can, and credit you in the changelog if you want.
Refunds
MyLife is free. There's nothing to refund. If you paid someone else for what they claimed was MyLife, that's a scam — please report it via the support email.